Privacy Policy

Introduction

Welcome to Shay’s Seafood & Soul. We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you place an order on our website, especially concerning text message communications.

Information We Collect

When you place an order on our website, we may collect the following information:

* Name
* Contact information, including phone number and email address
* Delivery address
* Order details
* Payment information

How We Use Your Information

We use the information collected to:

* Process your orders and deliver the products and services you request
* Send you order confirmations and updates via text messages and email
* Improve our website and services
* Provide customer support

Text Message Communications

By providing your phone number when placing an order, you consent to receive text message communications from us regarding your order status, delivery updates, and promotional offers. We adhere to TCR’s guidelines to ensure your privacy and compliance with applicable laws.

Opting Out of Text Messages

If you no longer wish to receive text message communications from us, you can opt out at any time by following these steps:

1. Reply to any text message received with the word “STOP.”
2. Contact our customer service team at chefshay@shaysseafoodandsoul.com and request to be removed from our text messaging list.

Upon receiving your opt-out request, we will promptly process it and cease sending you text messages. Please note that you may still receive text messages regarding any active orders or transactions.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. We use secure servers and encryption to safeguard your data.

Third-Party Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as necessary to fulfill your orders or comply with legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Shays Seafood & Soul
8 The Green, STE A
Dover, DE 19901
chefshay@shaysseafoodandsoul.com
302-467-2187

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